On 26 October 2016, UBS held its second UBS Future of Finance Forum, this time in Zurich. The conference saw leaders and experts from the financial industry, fintechs, academia and regulators come together to discuss the future of Intelligent Automation and start to build a common understanding of what a successful approach would look like. We discussed evolving client preferences, what constitutes a'good' intelligent agent and how AI will impact our business. We sounded the drivers for automation and attempted to set its ethical boundaries, investigate the optimal human / co-bot collaboration, control risks and manage the new workforce. We debated sensible requirements from regulator and bank perspective and how to identify and manage liability.